FirstTry

Objective 6.4

PCA

Assisting with the support of deployed solutions

Objective 6.4 sits in Ensuring solution and operations excellence, which carries 12.5% of the Cloud Architect exam. The questions below are original, written from the official objective title above, and each explanation cites the Google Cloud page it rests on.

Objective title verbatim from the official objectives. Google Cloud exam page ↗

A worked example

Shown solved, with the whole explanation open: this is what every question here carries.

6-4Ensuring solution and operations excellence

An engineer selects a folder in the console and tries to raise a support case against it. What does the case creation flow allow?

Cases for any resource you can selectThe selector offers more than the case flow accepts.
Cases for folders and projects alikeGrouping folders are not one of the two.
Cases only for organizations or projectsCorrect · your answerCorrect. Two levels of the hierarchy accept a case.
Cases only at the organization levelIndividual projects can hold cases as well.

Correct.

Concept

Support attaches to the billing and ownership boundary rather than to every level of a hierarchy, so knowing where a case can be filed avoids losing time during an incident.

Why C

Support cases can only be created for organizations or projects, and the resource selector is used to pick the one the case belongs to before the case is described.

Source

Support cases can only be created for organizations or projects. Click add_box Get help . In the Select your product list, select a product. In the Describe your issue field, enter a description of your issue.

Create and manage support cases, checked August 2026
#gcp#support#operations#resource-hierarchy

Now you: objective 6.4 questions

No account needed. The explanation opens when you answer.

Sample question 1 of 2

6-4Ensuring solution and operations excellence

A team finds that an issue described in a case closed three weeks ago has come back. What does the procedure have them do?

Sample question 2 of 2

6-4Ensuring solution and operations excellence

A production application is unusable with a significant rate of user-facing errors, revenue is being lost, and no workaround can be put in place within thirty minutes. Which case priority fits?

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Read the sources

These are the official pages the questions above cite. Reading them is studying the objective from the primary source, which is what the explanations point you toward anyway.

More objectives in Ensuring solution and operations excellence