Refunds

Five questions from across every practice exam are free, with the full explanation on each one. No account and no card. That is deliberately enough to tell whether the writing is any good, whether the difficulty matches what you are studying for, and whether the explanations teach you anything.

We would rather you decided that before paying than asked for the money back afterwards. Pick an exam and read a few.

Lemon Squeezy is the Merchant of Record for every purchase on FirstTry. They take the payment, they handle the tax, and they are the party your card statement will name. That means refunds are handled under their policy rather than under a window we invent here.

Consumer law where you live may also give you rights on a digital purchase, and nothing on this page reduces them.

Email hello@firsttry.app from the address you bought with and tell us what happened. You do not need to write anything formal, and we read every one of these ourselves.

A question with a wrong answer or a dead source is a defect, not a matter of taste. Tell us about those whatever you decide about the money.

A refunded purchase ends the access it paid for. Your account, your answer history and your readiness data stay exactly as they are: those are yours, and we do not delete them because a payment was reversed.

A cancelled subscription is different and runs to the end of the period already paid for. We never remove access someone has paid for before it expires.

Consumers in the European Union and the United Kingdom normally have fourteen days to withdraw from a distance purchase without giving a reason. Digital content is the exception: that right ends once supply begins, if you asked for it to begin immediately and were told you would lose the right by doing so.

Buying a certification pass here opens it straight away, so if you start using it inside those fourteen days you are asking for immediate supply and the withdrawal right ends at that point. If you buy and have not opened any paid practice exam, the fourteen days still apply and you can withdraw for a full refund by writing to hello@firsttry.app.

None of this reduces your separate right to a remedy if the product is faulty, not as described, or not of satisfactory quality. That right is not something a policy page can sign away, and we would not want to: if the thing you bought is broken, tell us and we will fix it or refund it.

If you do not recognise a charge, please write to us before disputing it with your bank. A chargeback is slower for you and costs us a fee on top of the amount, and the answer is usually that the statement line reads as Lemon Squeezy rather than as FirstTry.