Terms of Service

FirstTry is a study tool for IT certification exams. It provides original practice questions, three-tier explanations, performance-based question simulations for exams that have them, readiness scoring computed from your own answers, printable cheat sheets, and written guides on cost and exam preparation.

It is operated by FirstTry, a sole proprietorship based in Ontario, Canada.

Some of the service is free with no account. Some requires a free account. Some requires payment. Which is which is set out on the pricing page and is not changed retroactively for anything you have already bought.

An account needs a working email address and nothing else. We do not use passwords; you sign in with a link sent to that address, so keeping access to your email is what keeps your account secure.

You must be at least 16 to hold an account. One account per person. Do not share your sign-in link, and do not let other people use your paid access, because a per-cert pass or a subscription covers one person.

You are responsible for what happens through your account. If you think someone else has access to it, email hello@firsttry.app and we will help you close it.

Use FirstTry to study. The things that are not allowed are the obvious ones:

• Do not scrape, bulk-download, or systematically copy questions, explanations, or any other content, by any means, including automated ones.
• Do not republish, resell, sublicense, or redistribute our content, in whole or in part, including in a training set for a machine learning model.
• Do not share paid access with anyone else, or resell your account.
• Do not attempt to break, overload, or gain unauthorised access to the service or to other users’ data.
• Do not upload or send anything unlawful, or use the contact and issue-report forms to send abuse.
• Do not submit real exam content to us through any channel, including the issue reporter. We do not want it, and we will delete it.

If you break these terms we may suspend or close your account. Where the breach is accidental and harmless we will tell you before doing anything.

This is the most important clause on the page, so it is stated plainly rather than buried.

Every question on FirstTry is an original work. Each one is written by us from the exam objectives that the certifying body publishes openly: CompTIA’s objectives documents, Microsoft Learn skills outlines, AWS exam guides, Cisco exam topics, and the equivalent published blueprints for every other certification we cover.

We do not possess actual exam content. We do not reproduce it, paraphrase it, or work from anyone’s recollection of it. We do not buy question sets from third parties. Nothing here is derived from a braindump.

We do not condone the use of exam dumps. Leaked exam content is a breach of the candidate agreement you sign before sitting any major certification exam. Using it can get your certification revoked and can bar you from future exams. It also does not work, because it cannot prepare you for the performance-based and simulation items that decide real exams.

If you believe any question here reproduces real exam content, tell us at hello@firsttry.app and we will investigate and remove it if you are right. We would rather lose a question than keep a compromised one.

The questions, explanations, performance-based tasks, cheat sheets, articles, design, code, and the FirstTry name and mark are owned by FirstTry and protected by copyright and other intellectual property law.

Paying for access buys you a personal, non-exclusive, non-transferable licence to use that content for your own study, for as long as your access lasts. It does not transfer ownership of anything, and it does not let you copy the content out for use elsewhere.

You may print cheat sheets and take notes for your own use. That is expected and fine.

Anything you send us, such as an issue report or a support message, stays yours. You give us permission to use it to fix the thing you reported and to improve the product. We will not publish it with your name attached.

FirstTry is independent and is not affiliated with, endorsed by, sponsored by, or otherwise connected to any certification body.

Certification names, exam codes, and company names appear on this site descriptively, to say which exam a set of questions prepares you for. That is nominative use: we have to name the exam to tell you what the product is for. It does not imply any relationship.

All trademarks and registered trademarks are the property of their respective owners, including:

• CompTIA
• Microsoft
• Amazon Web Services
• Cisco
• ISC2
• PeopleCert and Axelos
• GIAC
• INE
• HashiCorp
• The Linux Foundation and the Cloud Native Computing Foundation

We display no vendor logos and no certification badges anywhere on this site, deliberately. The vendor marks you see on cert pages are our own abstract geometry, not anyone’s trade dress.

Payments are processed by Lemon Squeezy, who act as merchant of record. That means they handle the card, the tax, and the invoice, and their name may appear on your statement. We never see or store your card details.

Prices are shown in US dollars. Sales tax, VAT or GST is added at checkout where the law requires it, based on your location.

Subscriptions renew automatically at the interval you chose until you cancel. You can cancel at any time from your account page, and access continues to the end of the period you have already paid for. Per-certification passes are one-time purchases that do not renew.

Lemon Squeezy is the Merchant of Record and handles refunds under their policy. What that means, and how to ask, is on the refund policy page.

If we change prices, the new price applies to new purchases and to renewals after we have told you. It never applies retroactively to a purchase you have already made, and an All Access purchase is not subject to later price changes at all.

FirstTry does not guarantee that you will pass any exam. We do not promise a score, a pass rate, or a particular result, and nobody honestly can.

The readiness score is an estimate computed from your own answers using our own model. The estimated scaled score on mock results is our approximation, because the certifying bodies do not publish their scoring models. Both are study aids. Neither is a prediction, and neither is endorsed by any certifying body.

Exam content, formats, costs, and policies are set by the certifying bodies and change without telling us. We work from their published material and link to it so you can check, but the vendor’s page is always the authority, not ours.

We aim to keep FirstTry available and will not pretend to offer an uptime guarantee we have no way to back. Maintenance, outages at our providers, and bugs all happen.

We add questions and features regularly. We may change or remove parts of the service. If we remove something you paid for, and no equivalent replaces it, write to us and we will sort out a refund for the affected part.

If we change these terms materially, we will update the date at the top and tell account holders by email. Continuing to use the service after that means you accept the change.

The service is provided as it is. To the fullest extent the law allows, we exclude implied warranties of merchantability, fitness for a particular purpose, and non-infringement.

To the fullest extent the law allows, FirstTry is not liable for indirect, incidental, special, consequential, or punitive damages, nor for lost profits, lost opportunities, exam fees, retake fees, or lost income, arising out of your use of the service.

Our total liability to you for any claim relating to the service is limited to the greater of the amount you paid us in the twelve months before the claim arose, or fifty US dollars.

Nothing here limits liability for anything that cannot be limited by law, including fraud, fraudulent misrepresentation, or death or personal injury caused by negligence. If you are a consumer, you keep whatever statutory rights your local law gives you, and this section does not take them away.

You can close your account at any time by emailing hello@firsttry.app. We delete your data as described in the privacy policy. If you close an account inside the refund window, you can have your money back too.

We may suspend or close an account that breaches these terms, particularly the acceptable use and content sections. Where the breach is serious, such as scraping the question bank or reselling access, we may do so without notice and without a refund.

If we close the service entirely, we will give account holders reasonable notice, stop taking new payments, and refund the unused portion of any active subscription. Founding Lifetime purchasers would be told first.

Sections that by their nature should survive termination do: intellectual property, limitation of liability, and governing law.

If your use of the service breaks these terms or the law and that causes a third party to bring a claim against FirstTry, you agree to cover the reasonable costs we actually incur defending it, including legal fees. This covers things like reselling or scraping the question bank, misusing another person’s account, or infringing someone’s rights through what you post or do here.

This does not apply to the extent the claim results from our own conduct, and it never reaches further than the law allows. If you are a consumer, nothing here asks you to cover anything beyond loss you actually and reasonably caused.

If something goes wrong, email hello@firsttry.app first and give us a fair chance to put it right. Most problems are a refund or a fix, and both are faster than anything formal. We will do the same before escalating anything to you.

If that does not resolve it, the governing law and courts below decide the matter. Nothing in this section stops you exercising a statutory right, or bringing a claim in a small claims court where one is available to you, or complaining to a data protection or consumer authority where you live.

These terms are governed by the laws of the Province of Ontario and the federal laws of Canada that apply there, without regard to conflict of laws rules.

The courts of Ontario, Canada have exclusive jurisdiction over any dispute, and you and we both submit to that jurisdiction.

If you are a consumer resident elsewhere, this does not deprive you of the protection of mandatory consumer law in your own country, or of the right to bring proceedings in your local courts where that law gives you one.

These terms, together with the privacy and refund policies they link to, are the entire agreement between you and FirstTry about the service, and they replace anything said earlier.

If any part is found unenforceable, the rest continues to apply. Our not enforcing something immediately is not a waiver of the right to enforce it later.

You may not transfer your rights under these terms to someone else. We may transfer ours, for example if the service changes hands, and if we do your rights are unaffected and we will tell account holders.

We are not responsible for a failure to deliver the service caused by something genuinely outside our control, such as an outage at a hosting or payment provider, for as long as that lasts.

Questions about these terms, or anything else, go to hello@firsttry.app. You can also use the contact form.