ITIL 4ITIL 4 Foundation practice exams
Original questions written from the published objectives and cited to official documentation, never recalled exam content. How we verify, why not dumps.
- Exam code
- ITIL 4
- Cost
- $690USD
- Questions
- 40
- Duration
- 60minutes
- Passing score
- 26of 40 (65%)
- Level
- Entry level
- Study guide
- How to prepare
- Format
- Multiple choice, closed book
What the exam tests
Exam domains
PeopleCert publishes no domain weighting for this exam, and sells the body of knowledge rather than publishing it. The five percentages here are ours, and we cannot cite a vendor page for them. Treat them as a rough study aid, not an official weighting.
The percentage is the exam weighting; the bar is how many verified questions we hold there, so a short bar is where our bank is thin.
- Key concepts of service management20%0 verified
- The ITIL guiding principles15%0 verified
- The four dimensions of service management5%0 verified
- The service value system and value chain8%0 verified
- The ITIL practices52%0 verified
Every ITIL 4 Foundation objective, with practice questions mapped to each one
What the exam actually asks you to do
Multiple choice and multiple response only. No simulations, no labs, and nothing to configure.
Item formats
- Multiple choice
- Multiple response
Nothing here needs a lab. Reading carefully and eliminating options is the whole skill. PeopleCert, ITIL 4 Foundation exam details ↗
Axelos / PeopleCert’s free resources
Study from the source. The page below is free to read, and it is what our own questions are written from.
Official ITIL 4 Foundation exam page & objectives ↗Keep reading
- ITIL 4 Foundation exam objectives
The full official blueprint with domain weightings.
- ITIL 4 Foundation exam format
How many questions, how long, what the items look like, and how long it stays valid.
- ITIL 4 Foundation passing score
The exact cut score, what kind of number it is, and the retake terms.
- How hard is ITIL 4 Foundation?
An honest difficulty read from the format, the clock and the weights.
- ITIL 4 Foundation guide
Who it is for, study plans by experience level, and whether it is worth it.
Frequently asked questions
What score do I need to pass ITIL 4 Foundation?
26 correct out of 40 questions (65%) in 60 minutes, closed book. Non-native English speakers may receive extra time through the exam provider.
How are ITIL 4 Foundation questions distributed?
PeopleCert does not publish a weighting, so nobody outside the exam board can tell you the split with confidence. What is published is the shape: 40 questions in 60 minutes, and the practices carry more of them than any other area. Our domain percentages are our own estimate and are labelled that way.
Is ITIL 4 being retired?
Yes, on the current plan. PeopleCert has released ITIL Foundation (Version 5) and says in its own ITIL FAQ that it plans to sunset all ITIL 4 modules on 31 December 2027. Both versions sell today, and an ITIL 4 certificate you already hold does not stop being something you earned. If you are choosing between them now, weigh that date against how soon you need the certificate.
Is ITIL relevant for technical roles?
If you work anywhere near an ITSM tool (ServiceNow, Jira Service Management), ITIL vocabulary is the lingua franca, incidents vs problems, change enablement, SLAs. Foundation gives you that shared language quickly.