ITIL 4 Foundation practice questions
Original questions written from the published exam objectives, never recalled exam content, with an explanation that teaches the concept behind every answer. Why that matters.
- Exam code
- ITIL 4
- Cost
- $500 USD
- Questions
- 40
- Duration
- 60 minutes
- Passing score
- 26 of 40 (65%)
- Format
- Multiple choice, closed book
The ITIL 4 exam costs $500. Fail it and the retake is another $500. Practicing until you are ready is the cheapest part of this.
Exam domains and official weightings
From the official Official ITIL syllabus. Put your study time where the weight is.
- Key concepts of service management20%
- The ITIL guiding principles15%
- The four dimensions of service management5%
- The service value system and value chain8%
- The ITIL practices52%
- Key concepts of service management20%
- The ITIL guiding principles15%
- The four dimensions of service management5%
- The service value system and value chain8%
- The ITIL practices52%
Try 5 free sample questions
No account needed. Every question includes our three-tier explanation: the concept, why the answer follows, and why each wrong option is wrong.
Sample question 1 of 5
According to ITIL 4, how is value created between a service provider and its consumers?
Sample question 2 of 5
A team designing a new request process begins by examining the existing process and reusable tooling rather than building from scratch. Which ITIL guiding principle are they applying?
Sample question 3 of 5
Within the ITIL service value chain, which activity ensures continual improvement of products, services, and practices across every other activity?
Sample question 4 of 5
Email service crashes for the third time this month. The service desk restores it within minutes each time, and a separate team investigates the recurring underlying cause. In ITIL terms, what are the restoration and the investigation respectively?
Sample question 5 of 5
A routine, low-risk, fully documented change, like a standard password reset workflow deployment, has been pre-authorized and needs no individual approval each time. What ITIL 4 change type is this?
Full ITIL 4 Foundation question bank coming
We’re writing the complete bank from the official objectives right now. Leave your email and we’ll tell you when it ships, nothing else, ever.
An honest study plan
1. Read the official objectives first
Download the official objectives from PeopleCert / Axelos and skim every line. The exam can only test what’s listed there, it’s the contract.
2. Weight your study toward The ITIL practices and Key concepts of service management
Together the top two domains are 72% of the exam. Practice them until your accuracy is consistently above 80%.
3. Drill weak domains, then take a mock exam
Use Domain Drill on your weakest areas, then a full timed mock at real length (40 questions, 60 minutes). Book the real exam when you’re consistently passing mocks, not before.
Official free resources
Study from the source. These are PeopleCert / Axelos’s own materials:
Official ITIL 4 Foundation exam page & objectives ↗Where ITIL 4 Foundation fits
Frequently asked questions
What score do I need to pass ITIL 4 Foundation?
26 correct out of 40 questions (65%) in 60 minutes, closed book. Non-native English speakers may receive extra time through the exam provider.
How are ITIL 4 Foundation questions distributed?
The official syllabus concentrates most questions on the ITIL practices (especially the seven detailed ones like incident, problem, and change enablement), followed by key concepts and the guiding principles. Our distribution mirrors the published syllabus proportions.
Is ITIL relevant for technical roles?
If you work anywhere near an ITSM tool (ServiceNow, Jira Service Management), ITIL vocabulary is the lingua franca, incidents vs problems, change enablement, SLAs. Foundation gives you that shared language quickly.
Ready to practice for ITIL 4?
Play the free samples now. The full question bank is in progress, and you can join the waitlist on any sample question.