ITIL 4 Foundation exam objectives
The published blueprint is the contract: the exam can only test what is on this list. Domains carry their official weightings, and objectives with a practice page link straight to questions written for that objective.
Titles and weightings from the official objectives. PeopleCert / Axelos exam page ↗
Key concepts of service management
20% of exam1.1 1.1 Recall the definition of service, utility, warranty, customer, user, service management, and sponsor.
1.2 1.2 Describe the key concepts of creating value with services.
1.3 1.3 Describe the key concepts of service relationships.
The ITIL guiding principles
15% of exam2.1 2.1 Describe the nature, use and interaction of the guiding principles.
2.2 2.2 Explain the use of the guiding principles.
The four dimensions of service management
5% of exam3.1 3.1 Describe the four dimensions of service management.
The service value system and value chain
8% of exam4.1 4.1 Describe the ITIL service value system.
5.1 5.1 Describe the interconnected nature of the service value chain and how this supports value streams.
5.2 5.2 Describe the purpose of each value chain activity.
The ITIL practices
52% of exam6.1 6.1 Recall the purpose of the following ITIL practices.
6.2 6.2 Recall definitions of the following ITIL terms.
7.1 7.1 Explain the following ITIL practices in detail, excluding how they fit within the service value chain.
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ITIL 4 Foundation practice questions
Free sample questions with the full explanation on every answer.
ITIL 4 Foundation passing score
The exact cut score, what kind of number it is, and the retake terms.
How hard is ITIL 4 Foundation?
An honest difficulty read from the format, the clock and the weights.